Frequently Asked Questions
We’re making some repairs!
As of January 25, 2023 Wrench customers will be supported by YourMechanic to book mobile mechanic services. YourMechanic, a subsidiary of Wrench, makes it easy to submit quotes, book services, and manage appointments, getting you back on your way! Learn more about this temporary change by reading the FAQs below or check out YourMechanic FAQs by visiting yourmechanic.com/support
COVID-19 Updates
Does Wrench have a Business Continuity plan available for enterprise customers?
Is Wrench open during COVID-19 county and state mandates for Shelter in Place?
Does Wrench offer “Contactless services”?
General
What is Wrench Fleet Solutions?
How does Wrench Fleet Solutions work?
Where is your shop?
What vehicles do you work on?
Which cities do you serve?
What auto repair services do you offer?
Do you provide service in the evenings or weekends once our vehicles would be back at the job site?
Do you work with our Fleet Management Company (FMC)?
Services
Do the technicians dispose of used filters and oil?
Is there an additional fee for the technician to come to my job site?
Can you do same-day service?
How do I schedule an appointment?
How can I reschedule an appointment?
Do I have to be present for the service?
What is the shortest time for an appointment?
Do you perform DOT/BIT Inspections?
Technicians
What types of experience do your technicians have?
Payment
How much does this cost?
How do I pay for the service?
Where can I find my receipt for the service?
How can I resolve my billing issues?
Warranty
Do you have a warranty on your parts and labor?
Does Wrench have liability insurance?
Just to take up space
Just to take up space
Contact Us
701 5th Ave Ste 7250
Seattle, WA 98104
Seattle, WA 98104
Hours of Operation
You can call us 7 days a week:
Monday - Friday 6am - 5pm PST
Saturday - Sunday 7am - 4pm PST